SPECIAL ORDERS
All special order items are non-refundable. Special orders are items that are created at the request of the customer and to the customer's specifications. Items created via the ring builder option on this site are not considered special orders and the full 30 day return period as defined herein is in full force and effect.
In the event that a customer commissions a special order item that requires diamonds or gemstones from our regular or special order inventory, it is understood and agreed upon that the loose diamonds or gemstones to be used in said custom item will be approved prior to the start of any work. Once the diamonds or gemstones are approved by the customer and work on the custom item begins, the thirty day return policy that covers the loose diamonds or gemstones alone will commence from that date.
PAYMENT
In our efforts to give you, the consumer, the best possible prices, we ask our customers to pay for their purchases via bank wire transfer. Those customers paying by wire transfer will receive a 3% discount from our regular price. Wire transfer is an easy process and does not require any delay in shipment. We also accept Visa, MasterCard, Discover and American Express.