INTERNATIONAL IMPORT DUTIES AND TAXES
All international orders are shipped FOB Mahuva, Gujarat India. You are solely responsible for any import duties or taxes that are required by the country of import. Union Diamond collects these duties and taxes from the customer and pays them on the customers behalf to the appropriate tax authority in the country of import. Most countries allow for the refund of duties and taxes collected directly to the customer if the item is returned. Under no circumstances is it the responsibility of Union Diamond to refund any taxes or duties. If you should have any questions, you should contact your country's customs and tax authority for clarification before ordering.
SPECIAL ORDERS
All special order items are non-refundable. Special orders are items that are created at the request of the customer and to the customer's specifications. Items created via the ring builder option on this site are not considered special orders and the full 30 day return period as defined herein is in full force and effect.
Diamond jewellery will also refund or exchange the Special order items and
Custom made pieces which were created at the customer's request.
Regular Refund:
All other refunds except for manufacturing faults are treated
as regular refunds. A charge of 25% as restocking fee or the
shipping charges incurred, whichever is higher is deducted from
the transaction amount in a Regular Refund.
A full refund on the product will only be given in cases where
incorrect goods were sent to you due to an error on our part
or due to a manufacturing fault at the time of delivery.